Senior Program Manager (Last Mile), AMXL

The Senior Program Manager (Last Mile) role Is program lead of AMXLs Delivery Service Partner (DSP) and On The Road (OTR) products and operations across EU (DE/AT/FR/IT/ES/UK). This role can be based in any operating country. You will be responsible all projects and programs within last mile operations, creating project and program office mechanisms within a start up and ambiguous space.

Key job responsibilities
- To create Project Management Office (PMO) mechanism that has clear intake, work prioritization within effort hour availability and review and sign off projects as BAU.
- To establish and determine the strategy and direction for AMXLs DSP and OTR functions which includes but is not limited to Fleet design, electrification, customer delivery quality and legal compliance
- Support the DSP and OTR teams introduce scalable, automated processes that create efficiency and deliver results
- Working across multiple functions in AMXL and AMZL that include; Routing tech, supply chain, planning, legal, finance and CX teams .
- To lead the DSP and OTR teams through CI and Kaizen events. When an opportunity exists this role moves to execution mode.
- Introduce new and innovative ways of managing the delivery network (included but not limited to utilization of different transport models, different delivery network models, new sources and innovative models for workforce planning)

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

QUALIFICATIONS DE BASE
A degree
Relevant experience in account management in a fast-paced environment
Advanced proficiency in verbal and written English and in the local language
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues
QUALIFICATIONS APPRÉCIÉES
Experience in logistics, transportation, supply chain or distribution
Experience of communicating with a wide range of stakeholders, including your peers and leadership
A bachelor’s, master’s or advanced degree in business management, economics, law, engineering or supply chain and logistics

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