Stage - Customer Satisfaction - SBS - Paris

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is headquartered in Paris, France.

We are seeking a motivated intern that wants to join an international project team and assist with building SBS’s customer journey map.

You will be working closely with the customer satisfaction team and the Chief of staff to gather data, conduct research, and analyze customer feedback to create a comprehensive and detailed customer journey map.

This is a great opportunity for a driven and proactive individual to gain hands-on experience in customer satisfaction and project management. Being one of the key transversal projects you will be contributing to the success of our company. So if you are passionate about the topic and eager to make a positive impact, we cannot wait to hear from you.

Responsibilities:

• Gather data to identify key touchpoints in the customer journey
• Conduct research on customer behaviors, preferences, and pain points
• Collaborate with cross-functional teams to gather information and insights on customer interactions
• Create visual representations of the customer journey map
• Present findings and recommendations to the customer satisfaction team and make suggestions for improvement
• Prepare internal meetings, project status reports

• Strong analytical and research skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a (international) team
• Working knowledge of data analytics tools and mapping software is a plus
• Proficiency Microsoft office
• Proficiency in English (oral and written) is required

Les avantages à nous rejoindre :

• Un accord télétravail pour télétravailler jusqu'à 2 jours par semaine selon vos missions.
• Un package avantages intéressants : une mutuelle, un CSE, des titres restaurants, un accord d'intéressement, des primes vacances et cooptation