Senior Engagement Manager, Professional Services

Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions.

As a Sr. Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other third party to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.

You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.

In this role:
- You will be passionate about working at AWS and live our credo of “Work hard. Have fun. Make history.” In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.
- You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
- You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
- You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
- You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
- You have business and financial acumen to manage the scope, timeline, and budget of each individual project.
- You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
- You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.
- You are a French and English Speaker

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

<br/><b>QUALIFICATIONS DE BASE</b><br/>- Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field.<br/>- 7+ years experience leading the delivery of IT projects in a global enterprise environment.<br/>- 5+ years of experience implementing project management best practices and effective yet pragmatic way across large, complex projects following documented methodologies such as Agile or Iterative development.<br/><br/><b>QUALIFICATIONS APPRÉCIÉES</b><br/>- Understanding of cloud technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.<br/>- Experience with software development life cycle (SDLC).<br/>- Has at least one active project management certification (e.g., APM, CSM, CPO, PMI-PMP, PMI-ACP, PRINCE2)<br/>- AWS Experience and Certifications.<br/>- Must be able to represent AWS within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation.<br/>- Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)<br/><br/>- Has presented to C-level executives (CIO, CTO, CISO, etc.) as well as to technical subject matter experts.<br/>- Able to balance multiple internal and external stakeholders, and work with these teams to apply strategic thinking to execute.<br/>- Shareable experience managing one or more projects with a combination of 10+ resources, 6+ months, or $250k+ in contract value.<br/>- Demonstrated ability to develop relationships with all levels of stakeholders.<br/>- Outstanding written and verbal communication skills with team members and audiences of all levels. Plans and oversees the preparation and dissemination of project communications.<br/>- Excellent presenter and communicator in both oral and written form in one-to-one and one-to-many forums.<br/>- Understands technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology.<br/>- Proven success working with teams and executive leadership in a complex enterprise environment as a project manager or program manager.<br/>- Demonstrated ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.<br/><br/>Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.<br/><br/>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.